I am in dispute with Halifax credit card services. By some minor oversight I failed to clear my monthly balance by 10p. Yes just 10p. I had obtained my balance by listening to their automated telephone service. Sadly, in response to this transgression, the giant financial services company has decided it would rather gain the benefit of charging me £74.70 in interest for this minor underpayment, than retain my goodwill as a long term customer.
Having wasted my time telephoning and writing to their customer services people, I've received what is obviously an automated reply explaining the principles behind calculatign interest charges.
What the complete numbskulls at the Halifax's offices in Dunfermline fail to understand is that I am not complaining about their interest calculations. I'm complaining about the way I've been treated as a customer. Being treated badly doesn't exactly endear me to their organisation. Given that I've been a customer of their's for 4 years and spend £000s each month with them, they would rather have one month's profits than a lifetime of my business.
Not only will Halifax lose me as profitable source of custom but I will also do my damndest to recommend that people stop doing business with them. This blog is the first step.
